FAQ

Frequently Asked Questions pertaining to GalacticGentlemen products and services.

For further order enquiries please feel free to contact our support line at @

FAQ: Do you ship internationally?

A: Yes we ship anywhere in the world.

FAQ: Where do you ship from?

A: Our headquarters are based in the United Kingdom but we manage our shipping services overseas in China.

FAQ: I didn't recieve my order.

A: If your order is not recieved within 30 days after dispatch , you will be restituted with a full commision with written credentials.

FAQ: How will I pay for customs and duties?

Customs duties and taxes are typically paid to the customs authority of the destination country. These fees are determined based on the value, category, and origin of the items being delivered. Depending on the carrier or shipping method, you may be required to pay these fees before your items are delivered or at the time of delivery from your local customs office. In some cases, the shipping company will collect these fees on behalf of customs, and you will be notified about how and when to make the payment. It’s important to check with the carrier or your local customs office for specific instructions on how to pay. Please note that these fees are separate from shipping costs and are not included in your purchase price. Payment of these taxes charges are your responsibility and are not covered by us. GalacticGentlemen are not responsible for any delays caused by the duties department in your country. For further details of charges and taxes please contact your local customs department.